In his popular Ted Talk, psychologist Dan Gilbert says that human beings are “works in progress that mistakenly think they’re finished.”

These days, every handshake is a risk, and we’re not talking about COVID-19.

Have you already finished the sentence from the song? …round and round, round and round, round and round.

In the readability series so far, we’ve explored the differences between physical and conceptual readability, the importance of audience and context, and the value of making good assumptions.

Welcome to the third article in our series on readability, which deals in assumptions.

The second article in our series on readability centers on the context in which readers encounter your writing. A writer or instructional designer’s approach depends on whether an audience reads the[...]

My favorite thing in the world is spending a lot of time writing beautiful content, then publishing something impossible to read.